Frequently Asked Questions
Everything you need to know about our luxury collections and services.
How do I care for my Yves Salomon fur or shearling garment?
To preserve the quality of your piece, we recommend professional cleaning by a fur specialist only. Avoid direct heat, moisture, and prolonged exposure to sunlight. During summer months, store your garment in a cool, dry place using a breathable garment bag.
What is your international shipping policy?
We offer worldwide shipping via premium couriers. Delivery times typically range from 2 to 5 business days depending on the destination. All shipments are fully insured and require a signature upon delivery to ensure your purchase arrives safely.
Can I return or exchange my order?
Yes, we accept returns and exchanges within 14 days of delivery. Items must be in their original condition, unworn, and with all security tags and packaging intact. Please note that personalized or final sale items are not eligible for return.
How can I be sure of the sizing?
We use French sizing for our collections. Each product page includes a detailed size guide with specific measurements. If you are between sizes or need personalized advice, our concierge team is available to assist with fit recommendations.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. For certain regions, we also offer flexible payment installments through Klarna or Alma.
Are your materials ethically sourced?
Sustainability and ethics are at the heart of our craftsmanship. We strictly adhere to international regulations and prioritize sourcing from certified suppliers who meet the highest standards of animal welfare and environmental responsibility.